Memphis VA Medical Center

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About the Memphis VA Medical Center

Since 1922, VAMC Memphis has been improving the health of the men and women who have so proudly served our nation. We consider it our privilege to serve your health care needs in any way we can. Services are available to more than 196,000 veterans living in a 53-county area of western Tennessee, northern Mississippi, and northwest Arkansas.

Mission

To honor America’s veterans in all that we do by providing timely, quality care; outstanding customer service; education of tomorrow’s health care providers, and improvement in health care outcomes through research.

Vision

To be a patient-centered health care organization for veterans providing excellent health care, education and research; an organization where people choose to work; and an active community partner.

Key Business Drivers

Our key business drivers are quality, financial integrity, patient satisfaction, and employee satisfaction.

Values

Integrity: Act with high moral principle. Adhere to the highest professional standards. Maintain the trust and confidence of all with whom I engage.

Commitment: Work diligently to serve Veterans and other beneficiaries. Be driven by an earnest belief in VA’s mission. Fulfill my individual responsibilities and organizational responsibilities.

Advocacy: Be truly Veteran-centric by identifying, fully considering, and appropriately advancing the interests of Veterans and other beneficiaries.

Respect: Treat all those I serve and with whom I work with dignity and respect. Show respect to earn it.

Excellence: Strive for the highest quality and continuous improvement. Be thoughtful and decisive in leadership, accountable for my actions, willing to admit mistakes, and rigorous in correcting them.