If you need to speak with someone about a safety or quality care issue, two options are available. Examples of appropriate issues include —

• patient rights
• care of patients
• safety
• infection control
• medication use and security
• environment of care

VAMC Memphis Patient Safety Manager

Call the VAMC Memphis Patient Safety Manager at (901) 577-7203. The Patient Safety Manager will appreciate the opportunity to address your concerns.

The Joint Commission

If your issues have not been addressed, please contact the Joint Commission. You may submit an anonymous complaint, or provide your name and contact information (to assist them if additional information is needed and to give you feedback).

Web: The following website can be used to get information about how to report a safety or quality of care concern: http://www.jointcommission.org **

E-Mail: complaint@jointcommission.org

Fax: Office of Quality Monitoring - (630) 792-5636

Mail:

Office of Quality Monitoring
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181