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FAQs: Guidance Concerning Visitors
FAQs: Guidance Concerning Visitors
By Robert S. Brooks, Jr., Ambulatory Care Operations Director - Group Practice Manager
Tuesday, March 17, 2020
Veterans, if you have any questions, please call Telephone Care at 901-577-7221 before visiting the facility. Your understanding and cooperation to help ensure the safety of our Veterans and staff is appreciated.Below are some frequently asked questions that may help if you plan on visiting the facility.
Frequently Asked Questions
Q: I need to have someone bring me to my appointment. Can they wait in the lobby or another designated waiting area?
A: To help protect our Veterans, staff and visitors, VHA is implementing an enhanced patient safety policy which permits only one visitor in the building per patient.
Q: I need to have someone bring me to visit a patient. Can they wait in the lobby or another designated waiting area?
A: To help protect our patients, staff and visitors, VHA is implementing an enhanced patient safety policy which permits only one visitor in the building per patient. This means while you are visiting your loved one, your other family member(s) or friend(s) must remain outside of the building.
Q: A Veteran is having a complex surgery and other family members want to be present in the waiting room. What arrangements can we make?
A: Due to the COVID-19 outbreak, groups of individuals are not permitted to wait in the designated waiting spaces. Please ask one family member or friend to remain at the hospital and provide updates to the rest of the family. We suggest communicating by phone or social media as needed.
Q: The Veteran is currently a Patient Under Investigation (PUI) and we are awaiting confirmation to see if he/she has COVID-19. Can we still visit?
A: No. VHA encourages you to use telecommunication devices – phones, laptops, tablets, etc. Few exceptions will be made on a case-by-case basis. If allowed to enter the room, you will be required to wear protective equipment like gloves, gowns and a mask. You will also be educated on proper hand hygiene techniques. The visitor should not have any signs or symptoms of illness.
