Current Operating Status - Memphis VA Medical Center
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Memphis VA Medical Center

 

Current Operating Status

Situation Update

As of Wednesday, August 11, 2021 12:20 PM CDT

All Memphis VA Medical Center clinics and operations are operating normally EXCEPT for the updated visitor, patient and staff restrictions/guidelines below.

August 10, 2021

FOR IMMEDIATE RELEASE

Visitor Access to the Memphis VA Medical Center

MEMPHIS – The primary focus of the Memphis Veterans Affairs (VA) Medical Center in response to the COVID-19 Delta variant is the continued safety and protection of Veterans and staff. As a result, additional precautionary measures regarding visitors in the medical center are being taken.

Effective August 12, 2021, and until further notice, visitation limits are one visitor per outpatient with a scheduled appointment and two visitors per day (one visitor at a time) per patient on inpatient wards. Visitation privileges will not be allowed in COVID-19 isolation rooms. No visitors under the age of 18 (including infants) will be permitted. Visiting hours are from 9:00 a.m. to 9:00 p.m. daily. These limitations apply to all Memphis VA Medical Center and Community Based Outpatient Clinic care locations.

For Veterans who require assistance for transportation to an appointment, Veterans Transportation Service can be reached at 901-523-8990 extension 5354 or 5668.

Veterans who have questions should call Telephone Care at 901-577-7221 before visiting the facility.

The understanding and cooperation of all to help ensure the safety of our Veterans and staff is appreciated.


*The Memphis VA Medical Center and its Community-Based Outpatient Clinics are not COVID-19 Testing Centers for the general public.


COVID-19 Vaccination Operation Changes

Effective July 6, 2021 at 08:00, the Bed Tower tent currently used for COVID-19 Vaccination Patient Observation will be dismantled and removed. COVID-19 Vaccination Patient Observation will be moved inside to the Bed Tower vaccination corridor area. Scheduled vaccination dates and times will not be affected by this change.


COVID-19 Face Mask Guidance

1.  The Memphis VAMC adheres to the issuance of current CDC guidelines for mask-wearing in healthcare and non-healthcare settings. The CDC updated its Interim Public Health Recommendations for Fully Vaccinated People. This new guidance applies to administrative buildings that do not provide health care, meaning they   do not have face-to-face patient encounters. At the Memphis VAMC, this includes the following: 
  • Nonconnah call center 
  • HBPC Nonconnah - staff only building 
      a.  Consistent with this guidance, and subject to any applicable labor relations obligations, fully vaccinated Federal employees, fully vaccinated onsite contractors, fully vaccinated trainees and fully vaccinated visitors are no longer required to wear masks outdoors on VA property and indoors while in select Memphis VAMC        buildings, listed above.

    b.  Masking requirements remain in place for both fully vaccinated and unvaccinated employees and visitors in Veterans Health Administration (VHA) buildings providing health care, which applies to the all Memphis VAMC buildings other than those listed above.

2.  For any questions, please contact Infection Control at (901) 523-8990 ext. 7203 or after hours call the Nurse Supervisor for Infection Control on call.

 
Restriction of Visitor Access to the Medical Center

  • The primary focus of the Memphis Veterans Affairs (VA) Medical Center in response to the COVID-19 outbreak is the safety and protection of Veterans and staff. As a result, the general rule is that visitors are not allowed access to the medical center.
  • Exceptions would include one visitor per inpatient when a caregiver is required or one visitor for major surgery. For exceptions, the specific visitor will be named in the Veteran’s chart by the care team, and/or the visitor’s name should be given to the security personnel. Only visitors with a negative COVID-19 screen for symptoms and exposure will be permitted to enter the medical center.  No visitors are permitted into the COVID Unit (5E). 
  • For Veterans who require assistance for transportation to an appointment, Veterans Transportation Service should be contacted at ext. 5354 or 5668. 
  • Veterans who require a driver post-procedure should have the driver’s phone number available for staff prior to the procedure.  Staff should contact the designated driver before the procedure. Drivers cannot wait in the facility.
  • No visitors under the age of 18 (including infants) will be permitted.
  • These restrictions apply to all Memphis VA Medical Center and Community Based Outpatient Clinic care locations.
  • Veterans will not be allowed in the medical facility until 30 minutes before their routine clinic appointments unless on the exclusion list, i.e., surgical procedures.
  • Should Veterans have any questions, please instruct them to call Telephone Care at 901-577-7221 before visiting the facility. Your understanding and cooperation to help ensure the safety of our Veterans and staff is appreciated.


VA’s resumption of the Johnson & Johnson (Janssen) vaccine following the CDC and FDA decision.

VA will resume offering the Johnson & Johnson (Janssen) COVID-19 vaccine to individuals 18 years and older, in accordance with Centers for Disease Control and Prevention (CDC) and the Food and Drug Administration (FDA) guidance, following a 10-day pause recommended by the CDC and FDA after a very small number of people who received the vaccine experienced rare but serious blood clots. After careful review and evaluation, the FDA and CDC have confidence that this vaccine is safe for use and effective in preventing COVID-19. The available data show that the vaccine’s benefits outweigh its risks and the chance of blood clots occurring following its administration is very low. Anyone who is offered the J&J vaccine from VA will receive information about the potential risks and benefits of the vaccine, including the rare risk of blood clots and will be made aware of alternative vaccine options. The primary goal of COVID-19 vaccination is to protect those we serve from COVID-19, and VA’s priority remains the safety of all those receiving vaccine from VA, including Veterans, their spouses, caregivers, employees, and federal partners.

COVID-19 Vaccinations to be provided at Memphis VA Medical Center & Community Clinics

Representatives from the Veterans Affairs (VA) Medical Center in Memphis, Tennessee, will assist with the administration of COVID-19 vaccinations of Veterans, Spouses of Veterans, Caregivers of Veterans, and CHAMPVA recipients using the Johnson & Johnson vaccine, a one dose vaccine, on the dates and times listed below.

COVID-19 Vaccinations to be provided at Memphis VA Medical Center & Community Clinics

Representatives from the Veterans Affairs (VA) Medical Center in Memphis, Tennessee, will assist with the administration of COVID-19 vaccinations of Veterans, Spouses of Veterans, Caregivers of Veterans, and CHAMPVA recipients using the Johnson & Johnson vaccine, a one dose vaccine, on the dates and times listed below.

Memphis VA Medical Center Main Campus
May 10, 2021: 8:00 AM -Noon

May 11, 2021: Noon- 4:00 PM
1030 Jefferson Avenue
Memphis, TN 38104
Call 901-523-8990, push 3 to schedule an appointment for the vaccine.

Savannah VA Clinic
May 13, 2021: 10:00 AM - 2:00 PM

70 Harbert Drive North
Savannah, TN 38372
Call 731-727-8390 to schedule an appointment for the vaccine.

Tupelo VA Clinic
May 19, 2021: 9:00 AM - 2:00 PM

1114 Commonwealth Blvd
Tupelo, MS 38804
Call 662-840-6366 to schedule an appointment for the vaccine.

Jackson VA Clinic
May 27, 2021: 9:00 AM - Noon

180 Hickory Boulevard, Suite A
Jackson, TN 38305
Call 901-523-8990, push 3 to schedule an appointment for the vaccine.


Change in Check-In Location

Effective, Monday, April 19, 2021, the screening tent, located on the East parking lot at the Memphis VA Medical Center, will be closed.  Patient and visitor check-in will take place at the Emergency Department entrance.


COVID-19 Vaccinations are Available to All Eligible Veterans at the Memphis VA Medical Center
The Memphis Veterans Affairs (VA) Medical Center is offering COVID-19 vaccinations to all eligible Veterans at its main campus located at 1030 Jefferson Avenue in Memphis, Tennessee. Vaccinations are being given in the Bed Tower Lobby by appointment only.
Veterans may call 901-523-8990, press 3 (or 1-800-636-8262, press 3) and stay on the line to schedule an appointment.
Vaccinations are available Monday through Friday from 8:00 AM to 3:00 PM. Weekend vaccinations will also be available on Saturday, March 27, 2021 and Sunday, March 28, 2021 from 8:00 AM to 3:00 PM.


COVID-19 Vaccination Drive Thru Is Now Closed
COVID-19 Vaccines are no longer being given at the drive-through location but have been relocated to the Bed Tower Lobby. Vaccines are given Monday through Friday from 8:00 AM to 4:00 PM. Veterans must have an appointment to receive the vaccine. To schedule an appointment, Veterans will need to call 1-800-636-8262 and choose option 3.


Nonconnah CBOC Changes

Effective January 14,2021, the Nonconnah CBOC is closed for walk-ins and face to face visits except for optometry and lab until further notice. Lab is open in suite 100 Monday-Friday 7:30am-3pm. Optometry appointments are made by calling 901-523-8990 extension 1310 and appointment check in is in suite 120. All other appointments will be conducted by phone or video/virtual care. For questions or appointments, contact Telephone Care at 901-577-7221.


Women’s and Central Clinic Changes
Virtual Video Conference (VVC) and Telephone visits will be available for patients in the Women’s and Central Clinics located on the main campus of the Memphis VA Medical Center. In-person visits will be available by appointment only.

Please be aware of the following guidance:
  • Face Masks are Required to Access VA Facilities
  • No Visitors Authorized Without Prior Approval
  • Veterans without an in-person appointment will not be allowed to enter the facility
  • Patients who need to contact their PACT Team please call Telephone Care at 901-577-7221 or 1-800-636-8262

Entrance is Allowed Within 30 Minutes of Appointment Time
This information is being provided for your planning purposes when coming to the medical center. Please be aware of the time that will be allowed for entry into the medical center prior to appointment times.


North Clinic is Open
  • Face Masks are Mandatory to Enter the Clinic
  • No Visitors Authorized Without Prior Approval
  • Call 901-261-4500 for Questions and Appointments
  • Flu Vaccines are Available

Shipping Times For Prescriptions
During the COVID-19 (coronavirus) pandemic, Veterans have noticed increased shipping times for mail order prescriptions as more Americans are using delivery options. Re-order medication refills as early as possible. Refill requests can be made as soon as you receive a prescription. We encourage Veterans to sign up for USPS Informed Delivery and UPS MyChoice – both are free services that notify you when packages are on the way. You may also order and track certain prescriptions in MyHealtheVet. Thank you for your service to our country, and for choosing Memphis VA Pharmacy.

USPS Informed Delivery
UPS MyChoice


Bed Tower Hearing Aid Repair Tent

To help better serve our Veterans while COVID-19 outpatient restrictions are in place, the VAMC Audiology Department is pleased to offer curbside and in-person appointments in the Medical Tent located in the West Parking Lot (Bed Tower). Clinicians will be able to clean, repair, program and troubleshoot your hearing aids during these appointments. In addition, you can pick up any accessories or replacement devices as well.
Please call 901-523-8990 ext. 6134 and ext. 6135 for an appointment.

Instructions for the day of your appointment:
Please park in the designated spots for Audiology and remain in your car. Call the Audiologist at 901-503-9743 (Dr. Donnelly’s cell phone) to let her know you have arrived for your appointment. When ready, the audiologist will come out to your car. For many appointments, you will be able to remain in the vehicle with any accompanying family member or caregiver.


Virtual Audiology Service Available: Remote hearing aid programming
Available on direct to iPhone hearing aids and some other models issued within the last 3 years.  Allows your audiologist to program your hearing aids from the VA while you are home using app and video call. Please contact your audiologist or Dr. Wanda Taylor at 901-523-8990 ext. 2467 to learn more.

Available Hearing Aid Drive Up and Tent Services:
Jackson, TN CBOC
Monday appointments through curbside drop-off/pick-up
  • Hearing aid repairs
  • Hearing aid fittings/programming
  • Assistance with smartphone pairing/apps/ hearing aid accessories
Hearing checks for patients with previously established VA audiology care (currently being completed on case by case basis due to COVID19 restrictions)
To schedule appointment or inquire about appt at the Jackson CBOC, please call Dr. Shannon Lieblong at 901-523-8990 ext. 5348 or VA issued cell 901-262-4912. 

Tupelo, MS CBOC

Friday appointments through curbside drop-off/pick-up
  • Hearing aid repairs
  • Hearing aid fittings/programming
  • Assistance with smartphone pairing/apps/ hearing aid accessories
To schedule appointment or inquire about appt at the Tupelo CBOC, please call Dr. Megan Pridgen at 901-523-8990 ext. 5468


Mask Requirements At All VHA Facilities
VHA requires the wearing of a face covering for all persons entering VHA facilities, including employees, patients, and visitors. The face covering must cover the mouth and nose, fit snugly, and allow for breathing without restriction. Cloth masks are acceptable but are truly not considered Personal Protective Equipment (PPE).


Walk-In and Face-to-Face Clinic Visits 
Regarding Memphis VA Medical Center Contract Community Based Outpatient Clinics (CBOCs). In accordance with the latest recommendations of the Centers for Disease Control, VA Central Office, and State and Municipal leaders, the following VA Clinics have transition from walk-in and face-to-face visits to virtual appointments by Video and Telephone. Veterans requiring an urgent face-to-face appointment with a provider will be screened by telephone by a provider or nurse for COVID-19 symptoms prior to entry to the facility.

  • Dyersburg Clinic: 1067 Vendall Road, Dyersburg, TN 38024, (731) 287-7289
  • Savannah Clinic: 70 Harbert Drive North, Savannah, TN 38372, (731) 727-8390
  • Helena Clinic: 125 Quarles Lane, West Helena, AR 72390, (870) 228-3644
  • Jonesboro Clinic: 2908 S Caraway Road Suite B, Jonesboro, AR 72401, (870) 277-0778
  • Holly Springs Clinic: 1700 Crescent Meadows Drive, Holly Springs, MS 38635, (662) 252-2552
  • Tupelo Clinic: 1114 Commonwealth Boulevard, Tupelo, MS 38804, (662) 840-6366
  • North Clinic: 3461 Austin Peay Highway, Memphis, TN 38128, (901) 261-4500
  • Nonconnah Boulevard Clinic: 1689 Nonconnah Boulevard, Memphis, TN 38132, (901) 271-4900
All veterans who have scheduled appointments at these clinics are being contacted to be rescheduled to virtual appointments. Scheduled appointments are not being canceled. Veterans who do not have a scheduled appointment and have a non-emergent inquiry should contact their clinic and speak with staff who can determine and coordinate your care needs. The clinics will remain staffed Monday through Friday from 8:00am to 4:30pm.

For Lab Draws:

  • Dyersburg, Savannah, Helena, Jonesboro, and Holly Springs: Essential labs will be drawn on Tuesdays and Thursdays.
  • Tupelo: Essential labs will be drawn on Mondays and Wednesdays.
  • North Clinic and Nonconnah Boulevard Clinic: report to the VAMC Memphis, 1030 Jefferson Ave, BED TOWER ENTRANCE for Drive-Up Lab.

DRIVE-UP LAB DRAWS: 8:00 AM - 3:00 PM 

  • For drive through lab, report to the Memphis VA Medical Center, 1030 Jefferson Avenue, BED TOWER ENTRANCE.
  • All Veterans must have an order for a lab draw.
  • If you have any special considerations during lab draws or need to provide a urine specimen, report to the Memphis VA Medical Center’s main Lab, using the Emergency Department Entrance.
  • Each Veteran will be screened for COVID-19 and symptoms before entering the drive-up lab area.
  • If you need special assistance, please park and report to the main Lab, using the Emergency Department Entrance.
AUTOMOBILE RESTRICTIONS:
  • No roof racks, HAM, CB, extended antennas or full-size vans or lifted vehicles
  • Maximum height 6 foot 2 inches
Veterans who have an order for a Urine Specimen can now report to the Bed Tower Lab Tent (Note: Bed Tower Entrance is on the Pauline St. side of the campus). If you have any special considerations during lab draws, report to the Main Lab, VAMC Memphis, using the ED Entrance. Should you have questions, call Telephone Care at 901.577.7221.


Change to Veterans Service Officer (VSO) Services

The State of TN Department of Veterans Services is by appointment only.  Appointments can be made by calling the 901-578-4024. 


Facility Entrances and Hours

Effective immediately, the following visitation safeguards are in place: 
  • The Bed Tower, Emergency Department and Spinal Cord Injury Building (1st floor), will be the only entrances available for use.
  • All patients, visitors and staff will be screened for COVID-19 at the designated entrance.
  • Outpatients should come to appointments alone if possible. visitors are not allowed access to the medical center.
The following are the hours of operation for each entrance:

Bed Tower Entrance
Monday thru Friday, 6:00 a.m. – 6:00 p.m.

Emergency Department Entrance
Open 24/7 daily including weekends and holidays

Spinal Cord Injury Entrance - 1st Floor (For Employees Only)
Monday thru Friday, 6:00 a.m. – 6:00 p.m.
  • The Spinal Cord Injury Building entrance on the 1st floor will be the only entrance for employees.
  • For employees who ride the shuttle to and from the Mississippi Boulevard Church parking lot, pick up and drop off will be at the Spinal Cord Entrance on the 1st floor.
  • All employees should have their work identification card available for entrance and should set aside enough time to be at your work area on time.
SPECIAL NOTE: Other than the times listed above, the Emergency Department Entrance is to be used.

Cancellation of Events
While dealing with COVID-19 as a public health threat, for the safety and well-being of veterans and staff, all scheduled events or gatherings that would invite people into the medical center, placing them in close proximity, are being cancelled until further notice. This includes but is not limited to all face-to-face programs and activities that are not designated for specific clinical training. The intent is to resume these activities after the threat of COVID-19 has subsided.


These actions are being taken to ensure the health safety of veterans, staff and visitors. Additional restrictions may be put in place as conditions warrant.


CBOC Information
All CBOCs have limited services. Please see changes above and below.


Facility Status

Parent Facility
Memphis VA Medical Center Limited Services
All Memphis VA Medical Center operations are operating normally EXCEPT for the updated visitor, patient and staff restrictions/guidelines above. The Memphis VA Medical Center and its Community-Based Outpatient Clinics are not COVID-19 Testing Centers for the general public.
Community Based Outpatient Clinics
Covington (North) VA Clinic Normal Hours
Nonconnah Clinic Limited Services
Closed for walk-ins and face to face visits except for optometry and lab
Dyersburg VA Clinic Limited Services
walk-in and face-to-face visits are closed
Helena VA Clinic Limited Services
walk-in and face-to-face visits are closed
Holly Springs VA Clinic Limited Services
walk-in and face-to-face visits are closed
Jackson VA Clinic Limited Services
walk-in and face-to-face visits are closed
Jonesboro VA Clinic Limited Services
walk-in and face-to-face visits are closed
Savannah VA Clinic Limited Services
walk-in and face-to-face visits are closed
Tupelo VA Clinic Limited Services
walk-in and face-to-face visits are closed
Outpatient Clinics
Union Avenue VA Clinic Limited Services
walk-in and face-to-face visits are closed

Telephone Numbers

  • Emergency: 911
  • Veterans Crisis Line: 1-800-273-8255 (Press 1)
  • 24 Hour Nurse: 1-877-291-5311
  • Change Your Appointment: 1-901-523-8990
    (press 5)
    1-800-636-8262
  • Media Inquiries: 1-901-577-7224
  • National Veterans Helpline: 1-800-507-4571
  • Patient Locator: Not Available
  • Pharmacy Refill: 1-901-523-8990
    (press 5)
    1-800-636-8262
    (press 5)
  • Staff Locator: Not Available
  • Telephone Care: 1-901-577-7221
    1-800-636-8262 x7221
The Memphis VA Medical Center and its Community-Based Outpatient Clinics are not COVID-19 Testing Centers for the general public.

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