Current Operating Status - Memphis VA Medical Center
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Memphis VA Medical Center

 

Current Operating Status

Situation Update

As of Monday, March 30, 2020 10:30 AM CDT

Call Before Visiting
If you’re a Veteran seeking medical care, call Telephone Care at 901-577-7221 before visiting—even if you already have an appointment. In addition to calling first, consider using virtual care options such as telehealth or My HealtheVet Secure Messaging. Read VA’s latest information on the new coronavirus at https://www.publichealth.va.gov/n-coronavirus/


CDC Coronavirus Updates
https://www.cdc.gov/coronavirus/2019-ncov/index.html


The President's Coronavirus Guideline For America
https://www.whitehouse.gov/wp-content/uploads/2020/03/03.16.20_coronavirus-guidance_8.5x11_315PM.pdf


Important Facility Updates

To reduce the impact of the COVID-19 and other illnesses, Memphis VAMC is asking patients, staff and visitors to help slow the spread of infection.

All Memphis VA Medical Center clinics and operations are operating normally EXCEPT for the updated visitor, patient and staff restrictions/guidelines below.

New Screening Tents

During the COVID-19 Public Health Emergency, the Memphis VA will be adapting to meet CDC guidelines. We will continue to screen all patients and employees before entering the building. Patient screening has been relocated from the Emergency Room entrance to tents staged in the small parking lot adjacent to the Emergency Department. This relocation will provide an improved entry screening process and will allow for greater access, efficiency, and isolation as needed.

Temporary Closures

Walk-In and Face-to-Face Clinic Visits at Dyersburg, Savannah, Helena, Jonesboro, Tupelo, and Holly Springs
Regarding Memphis VA Medical Center Contract Community Based Outpatient Clinics (CBOCs)
In accordance with the latest recommendations of the Centers for Disease Control, VA Central Office, and State and Municipal leaders, effective Monday, March 30, 2020, the following VA Clinics will transition from walk-in and face-to-face visits to virtual appointments by Video and Telephone. Veterans requiring an urgent face-to-face appointment with a provider will be screened by telephone by a provider or nurse for COVID-19 symptoms prior to entry to the facility.
  • Dyersburg Clinic: 1067 Vendall Road, Dyersburg, TN 38024, (731) 287-7289
  • Savannah Clinic: 70 Harbert Drive North, Savannah, TN 38372, (731) 727-8390
  • Helena Clinic: 125 Quarles Lane, West Helena, AR 72390, (870) 228-3644
  • Jonesboro Clinic: 2908 S Caraway Road Suite B, Jonesboro, AR 72401, (870) 277-0778
  • Holly Springs Clinic: 1700 Crescent Meadows Drive, Holly Springs, MS 38635, (662) 252-2552
  • Tupelo Clinic: 1114 Commonwealth Boulevard, Tupelo, MS 38804, (662) 840-6366
All veterans who have scheduled appointments at these clinics are being contacted to be rescheduled to virtual appointments. Scheduled appointments are not being canceled. Veterans who do not have a scheduled appointment and have a non-emergent inquiry should contact their clinic and speak with staff who can determine and coordinate your care needs. The clinics will remain staffed Monday through Friday from 8:00am to 4:30pm.
For Lab draws:
  • Dyersburg, Savannah, Helena, Jonesboro, and Holly Springs: Essential labs will be drawn on Tuesdays and Thursdays.
  • Tupelo: Essential labs will be drawn on Mondays and Wednesdays.
Walk-In and Face-to-Face Visits at North Clinic and Nonconnah Boulevard Clinic
In accordance with the latest recommendations of the CDC, VACO and community leaders, effective Friday, March 27, 2020, the following VA Clinics will be closed to walk-in and face-to-face visits:
  • North Clinic: 3461 Austin Peay Highway, Memphis, TN 38128
  • Nonconnah Boulevard Clinic: 1689 Nonconnah Boulevard, Memphis, TN 38132
All veterans who have scheduled appointments at these clinics are being contacted to be rescheduled into virtual appointments.

Veterans who do not have a scheduled appointment and have a non-emergent inquiry should call Telephone Care at 901.577.7221.

All Veterans who receive care at VA Community Based Clinics outside of the Memphis metropolitan area will be served through a variety of virtual means such as telehealth, telephone, text messages, and My HealtheVet. As an increased precaution, face-to-face interactions will be kept to a minimum. Call the clinic and speak with staff who can determine and coordinate your care needs.

Routine medication refills are no longer available for pick up at the Memphis VA Pharmacy. Only urgent prescriptions can be picked up at this location.

For Lab draws:
  • March 27-April 2, 2020: Report to the Nonconnah Primary Care Clinic, 1689 Nonconnah Blvd, Suite 100.
  • Beginning April 3, 2020: Report to the VAMC Memphis, 1030 Jefferson Avenue, BED TOWER ENTRANCE for drive through lab.
Our continued concern is for the safety of veterans and staff during this time.

Bed Tower Entrance Closed
Effective immediately and until further notice, the Bed Tower Entrance at the Memphis Veterans Affairs Medical Center will be closed for use by veterans and visitors for screening purposes. The Emergency Department Entrance and the lower-level Spinal Cord Injury Building Entrance will be the only entrances available for use.
The Emergency Department entrance is set aside for use by veterans and visitors for screening purposes. Those entering at this location will be asked standardized screening questions.
The lower-level Spinal Cord Injury Building Entrance is set aside for employees only.
This action is being taken to ensure the health safety of veterans, staff and visitors.

Temporary Change to Veterans Service Officer (VSO) Services
To ensure the health and safety of veterans, staff and visitors, effective March 19, 2020 until further notice, the Tennessee Department of Veterans Services, Disabled American Veterans and Mississippi Veteran Services offices located at the Memphis Veterans Affairs Medical Center will no longer receive in-person visits. The staff of these offices will be available to assist veterans at the following phone or email listing:
Temporary Change to Veterans Canteen Service (VCS)
Effective Monday, March 23, 2020 and until further notice, the Veterans Canteen Service (VCS) at the Memphis Veterans Affairs Medical Center will be closing the patient and employee dining room seating areas. Customers will be able to purchase take-out food during this time. This action is being taken to ensure the health safety of veterans, staff and visitors. Additional restrictions may be put in place as conditions warrant.

Temporary Change to the Human Resources (HR) Career Center
The Human Resources (HR) Career Center will be closed until further notice. Visitors and employees can contact the Career Center by calling 901-523-8990 ext. 5928 or emailing Ms. Stephanie McDuffie at Stephanie.Mcduffie@va.gov or emailing HR staff at VHAMEMHRMSStf@med.va.gov

Restriction of Visitor Access to the Medical Center

The primary focus of the Memphis Veterans Affairs (VA) Medical Center in response to the COVID-19 outbreak is the safety and protection of veterans and staff. As a result, visitors are no longer allowed access to the medical center.

Exceptions include one visitor per veteran:
  • who require assistance to get to and from an appointment;
  • who require support in inpatient palliative/hospice care or the Emergency Department;
  • who are having major procedures, surgery, or who require a driver post procedure.
Any other exceptions must be approved by the Chief of Staff.

Only visitors without symptoms will be permitted to enter the medical center as dictated by the current situation. No visitors under the age of 18 (including infants) will be permitted.

These restrictions apply to all Memphis VA Medical Center and Community Based Outpatient Clinic care locations.

Should veterans have any questions, please call Telephone Care at 901-577-7221 before visiting the facility. Your understanding and cooperation to help ensure the safety of our veterans and staff is appreciated.

Facility Entrances and Hours

Effective immediately, the following visitation safeguards are in place:
• The Emergency Department and Spinal Cord Injury Building (1st floor), will be the only entrances available for use.
• Veterans, If you become sick, stay home and call Telephone Care at 901-577-7221 before visiting your clinic or VA facility.
• All patients, visitors and staff will be screened for COVID-19 at the designated entrance.
• Outpatients should come to appointments alone if possible, but if necessary, please limit the number of individuals accompanying you.

The following are the hours of operation for each entrance:

Emergency Department Entrance
Open 24/7 daily including weekends and holidays

Spinal Cord Injury Entrance - 1st Floor (For Employees Only)
Monday thru Friday, 5:00 a.m. – 6:00 p.m.

SPECIAL NOTE: Other than the times listed above, the Emergency Department Entrance is to be used.

Cancellation of Events

While dealing with COVID-19 as a public health threat, for the safety and well-being of veterans and staff, all scheduled events or gatherings that would invite people into the medical center, placing them in close proximity, are being cancelled until further notice. This includes but is not limited to all face-to-face programs and activities that are not designated for specific clinical training such as:
  • Information and Training Fairs
  • Entertainment Events
  • Karaoke
  • Special Emphasis Events
  • Special Volunteer Programs
  • Veterans Town Hall Meetings
While these measures offer a disruption in scheduled programs and planning, according to the CDC studies have shown that early implementation of interventions such as social distancing can reduce the community spread and impact of infection and could be a critical step to avert widespread disease transmission.

The cancellation or postponement of such events and programs as listed above that do not fall into the category of mission-critical is a temporary action. The intent is to resume these activities after the threat of COVID-19 has subsided.

This action is being taken to ensure the health safety of veterans, staff and visitors. Additional restrictions may be put in place as conditions warrant.


CBOC Information
All CBOCs have limited services. Please see changes below.

Facility Status

Parent Facility
Memphis VA Medical Center Normal Hours
Community Based Outpatient Clinics
Covington (North) VA Clinic Limited Services
walk-in and face-to-face visits are closed
Nonconnah Clinic Limited Services
walk-in and face-to-face visits are closed
Dyersburg VA Clinic Limited Services
walk-in and face-to-face visits are closed
Helena VA Clinic Limited Services
walk-in and face-to-face visits are closed
Holly Springs VA Clinic Limited Services
walk-in and face-to-face visits are closed
Jackson VA Clinic Limited Services
walk-in and face-to-face visits are closed
Jonesboro VA Clinic Limited Services
walk-in and face-to-face visits are closed
Memphis (South) VA Clinic Limited Services
walk-in and face-to-face visits are closed
Savannah VA Clinic Limited Services
walk-in and face-to-face visits are closed
Tupelo VA Clinic Limited Services
walk-in and face-to-face visits are closed

Telephone Numbers

  • Emergency: 911
  • Veterans Crisis Line: 1-800-273-8255 (Press 1)
  • 24 Hour Nurse: 1-877-291-5311
  • Change Your Appointment: 1-901-523-8990
    (press 5)
    1-800-636-8262
  • Media Inquiries: 1-901-577-7224
  • National Veterans Helpline: 1-800-507-4571
  • Patient Locator: Not Available
  • Pharmacy Refill: 1-901-523-8990
    (press 5)
    1-800-636-8262
    (press 5)
  • Staff Locator: Not Available
  • Telephone Care: 1-901-577-7221
    1-800-636-8262 x7221

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