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Memphis VA Medical Center


Customer Service

Patient Representatives

Our Patient Representatives program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker. If you, or a veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled Patient Representatives listed below who will be eager to help you with your concern in a timely manner.

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Arthur L. Johnson

Transition Patient Advocate
(901) 523-8990, 6340

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Darrel F Kyle

Patient Representative
(901) 523-8990 ext: 7321

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Nelleen Hall

Lead Patient Advocate
901-523-8990, ext. 4736

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Reginald Jones

Patient Representative

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Sandra M Campbell

Patient Representative

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Sharon Maclin

Transition Patient Advocate
(901) 523-8990/6338

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Torian J Tate

Patient Representative
(901) 523-8990 ext. 4737

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Tungela Grayson-Brooks

Patient Representative
(901) 523-8990, ext. 4341

Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

No matter which service you visit when you come to VAMC Memphis, you will always be able to find one of our many service partners. The service partner can address and resolve your concern at the point of contact. Service Partner photographs and contact information is located in each service area for you to use in contacting them when needed.

For a listing of additional contacts, please visit our phone directory.

Customer Service Ambassadors are staff, identified by the red coats they wear, visit patients in both inpatient and outpatient areas. They are available to answer your questions or assist with concerns while you are here.

You can email the Patient Advocates at:

Patient Feedback Tools

We also have a number of feedback tools for you to provide information about the care and service you receive. Please take the time to participate in and use these feedback tools. Our goal is to provide compassionate, quality care in a timely manner.

Keeping the Promise Boxes

Your feedback about the care and services you receive while in the medical center provides us an opportunity to make changes and improvements. There are 'Keeping the Promise' boxes with comment cards located throughout the medical center for you to express a concern, make a suggestion, or give a compliment.


Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.