Memphis VA Medical Center
Restriction of Visitor Access to the Medical CenterThe primary focus of the Memphis Veterans Affairs (VA) Medical Center in response to the COVID-19 outbreak is the safety and protection of veterans and staff. As a result, visitors are no longer allowed access to the medical center.
Exceptions include one visitor per veteran:
- who require assistance to get to and from an appointment;
- who require support in inpatient palliative/hospice care or the Emergency Department;
- who are having major procedures, surgery, or who require a driver post procedure.
Only visitors without symptoms will be permitted to enter the medical center as dictated by the current situation. No visitors under the age of 18 (including infants) will be permitted.
These restrictions apply to all Memphis VA Medical Center and Community Based Outpatient Clinic care locations.
Should veterans have any questions, please call Telephone Care at 901-577-7221 before visiting the facility. Your understanding and cooperation to help ensure the safety of our veterans and staff is appreciated.
General Visiting Hours
Daily, 8:00 a.m. - 8:00 p.m.
Intensive Care Units
Two members of the immediate family (or significant others) may visit 24-hours a day except 7:30 a.m. - 8:30 a.m., 3:30 p.m. - 4:30 p.m., and 11:30 p.m. - 12:30 a.m. for change of shift.
Weekdays, 6:00 p.m. - 8:00 p.m.
Weekends, 10:00 a.m. - 12:00 p.m. and 6:00 p.m. - 8:00 p.m.
Holidays, 10:00 a.m. - 8:00 p.m.
Substance Abuse Residential Rehabilitation Treatment Program
Tuesday and Thursday, 5:30 p.m. - 7:30 p.m.
Wednesday, 5:30 p.m. - 9:00 p.m. (Family Night)
Weekends, 3:00 p.m. - 5:00 p.m.
Holidays, 10:00 a.m. - 8:00 p.m.
Visiting hours are based on the needs of the patient, and visitors are encouraged to discuss any special visiting needs with the unit's head nurse. Whenever possible and medically appropriate, the nurse will coordinate special visiting arrangements to meet patient and family needs.
If you are unable to visit a patient personally, you may call the patient or send a card or gift.
Number of Visitors
A patient may receive no more than two visitors at a time.
Food and Beverages
Visitors may not bring food or beverages to patients without authorization from unit physicians or nurses.
Children Under 12 Years of Age
Intensive Care Unit
Children under 12 may not visit patients. In extreme circumstances, children under 12 may visit with the permission of the physician and the charge nurse. An adult must accompany children at all times.
All Other Units
It is recommended that children under 12 not visit inpatients. When it is in the best interest of the patient to have children under 12 visit, permission must be obtained from the charge nurse.
Members of the clergy are welcome to visit their members at any time at the discretion of the unit physicians or nurses.
For the health and well-being of a patient, the attending physician may limit, restrict, or deny visitation. We apologize for any inconvenience when this occurs, and appreciate your understanding that it may be medically necessary.
VA General Visitation Policy
The medical center respects the patient's right to make decisions about his or her care, treatment and services, and to involve the patient's family in care, treatment, and services decisions to the extent permitted by the patient or surrogate decision-maker. "Family" is defined as a group of two or more persons united by blood, or adoptive, martial, domestic partnership, or other legal ties. The family may also be a person or persons not legally related to the individual (such as significant other, friend or caregiver) whom the individual considers to be family. A family member may be the surrogate decision-maker, as defined in VHA Handbook 1004.02, if authorized to make care decisions for the individual, should he or she lose decision-making capacity or choose to delegate decision making to another. The medical center allows a family member, friend or other individual to be present with the patient for emotional support during the course of stay. The medical center allows for the presence of a support individual of the patient's choice, unless the individual's presence infringes on other's rights or safety, or is medically or therapeutically contraindicated. The individual may or may not be the patient's surrogate decision-maker or legally authorized representative. The hospital prohibits discrimination based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.